MOHDI February 2019 Chapter Meeting

February 01, 2019
11:30 AM - 3:30 PM
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Corporate One Federal Credit Union
8700 Orion Pl
Columbus, OH 43240
Venue website


Jeff Battaglino

Sr. Technical Marketing Engineer

Cherwell Software

Jeff is a well-seasoned IT professional who has focused his career in IT Service Management, Compliance and Security, for more than 25 years.  He has served in management capacities for Retail, Manufacturing, Financial Services, Higher Education, and Technology organizations.  He is ITIL v3 Certified, HDI Help Desk Manager Certified, and is a certified Administrator of 4 of the leading IT Service Management applications.  He has been a frequent presenter at ITIL and ITSM focused conferences for more than 15 years.





Top 3 Automation Use Cases that Bridge People, Process, and Technology

Businesses world-wise are shifting their IT focus to providing better, faster and more effective service to their customers, both internally and externally.  The effort this takes involves motivating people, altering and changing policies, and implementing the right technology to get this done.  Automation plays a key role in assisting organizations with their service initiatives and can greatly enhance their ability to raise their customer satisfaction.

Join us in learning how automation can bridge the gaps between people, processes, and technology.


Other topic TBD.


$0.00 Member Registration

$20.00 Non-member Registration
$15.00 Earlybird rate before January 31

$0.00 Member and Guest Ticket (Use this if you are bringing a guest)

Please note that this event may be videotaped and/or photographed for use including but not limited to the following:

  • Display on the Mid-Ohio Local HDI Chapter Website.

  • Distribution in the Mid-Ohio Local HDI Chapter Newsletter.

  • Display at Mid-Ohio Local HDI Chapter Meetings.

  • Display in other electronic and print materials distributed by the Mid-Ohio Local HDI Chapter.