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hdi

MOHDI March 2019 Chapter Meeting

March 29, 2019
11:30 AM - 3:30 PM
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Ohio State University - 4-H Center
2201 Fred Taylor Dr.
Columbus, OH 43210
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Speaker: Evan Carlson

VP Sales North America 

with EasyVista

Using Knowledge Effectivly to Accelerate Self-Service ROI

EasyVista’s VP of Sales for North America, Evan Carlson will be joining us at the March 2019 MOHDI Chapter Meeting - as he discusses how to Use Knowledge Effectively to Accelerate Self-Service ROI.

Evan's session will feature:  

  • The State of Self-Service 
  • Why Self-Service and Self-Help are better together 
  • The Benefits of Self-Help 
  • The ROI of Self-Help 
  • What Success Looks Like 
  • Tracking ROI with Knowledge Analytics 

 

Additionally, Evan educates us on why companies have been unsuccessful with self-service and are struggling to realize ROI and, why your 2019 self-service initiatives should include knowledge and user experience improvements.

 

Other Topics: Chapter Roundtables and Q/As

Parking for the venue requires a parking permit.

Doors open at 11:30 AM

Lunch and meeting starts at 12 PM

Tickets

$0.00 Member Registration

$20.00 Non-member Registration
$15.00 Earlybird rate before March 28

$0.00 Member and Guest Ticket (Use this if you are bringing a guest)

Please note that this event may be videotaped and/or photographed for use including but not limited to the following:

  • Display on the Mid-Ohio Local HDI Chapter Website.

  • Distribution in the Mid-Ohio Local HDI Chapter Newsletter.

  • Display at Mid-Ohio Local HDI Chapter Meetings.

  • Display in other electronic and print materials distributed by the Mid-Ohio Local HDI Chapter.