MOHDI March 2019 Chapter Meeting

March 29, 2019
11:30 AM - 3:30 PM
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Ohio State University
Columbus, OH

Justin Roux

Speaker: Justin Roux

Regional Account Director with EasyVista

Using Knowledge Effectivly to Accelerate Self-Service ROI

EasyVista’s Regional Account Director Northeast, Justin Roux will be joining us at the March 2019 MOHDI Chapter Meeting - as he discusses how to Use Knowledge Effectively to Accelerate Self-Service ROI.

Justin’s session will feature:  

  • The State of Self-Service 
  • Why Self-Service and Self-Help are better together 
  • The Benefits of Self-Help 
  • The ROI of Self-Help 
  • What Success Looks Like 
  • Tracking ROI with Knowledge Analytics 


Additionally, Justin educates us on why companies have been unsuccessful with self-service and are struggling to realize ROI and, why your 2019 self-service initiatives should include knowledge and user experience improvements.



Further Topics TBD


Doors open at 11:30 AM

Lunch and meeting starts at 12 PM


$0.00 Member Registration

$20.00 Non-member Registration
$15.00 Earlybird rate before March 28

$0.00 Member Guest Ticket (One per member please)

Please note that this event may be videotaped and/or photographed for use including but not limited to the following:

  • Display on the Mid-Ohio Local HDI Chapter Website.

  • Distribution in the Mid-Ohio Local HDI Chapter Newsletter.

  • Display at Mid-Ohio Local HDI Chapter Meetings.

  • Display in other electronic and print materials distributed by the Mid-Ohio Local HDI Chapter.