Event Details
Please join us on April 21st, 2022 at IGS Energy. We are looking forward to Lunch & Networking time, hearing from our Guest Speaker Evan Carlson, and Roundtables.
Speaker Topic:
Why the Employee Experience IS the Customer Experience
Evan Carlson
Both service desk employees and customers are expecting the same seamless experience at work that they get in their personal lives. So how do you provide a smoother experience to all? A multi-experience approach to self-service and ITSM can help. Self-service is a key enabler in improving employee experience, no matter where the employees are working from. This is not only due to speeding up the delivery of IT support, but also to better match the omnichannel service and support experiences that employees receive in their personal lives. But how does this influence customer experience, retention, and the bottom line? Join Evan Carlson, Chief Revenue Officer of EasyVista a global software provider of intelligent solutions for enterprise service management, remote support, observability, and self-healing technologies, to learn more.
Speaker Bio: Evan Carlson!
Evan Carlson joined EasyVista in 2010 as the first employee in North America. He is currently the Chief Revenue Officer responsible for revenue growth and profitability across marketing, sales, services, support, and customer success. Carlson previously served as VP of Sales at EasyVista to establish and grow the business with empowered teams, innovative sales strategies, and long-term customer relationships. Before EasyVista, Carlson held leadership roles for technology vendors including OPNET, Optinuity (acquired by CA Technologies), and Visual Networks (acquired by Danaher Corporation).
Event Details:
Date: 21 Apr 2022
Time: 11:30am - 3:00pm EDT
Location:
IGS Energy
6100 Emerald Pkwy
Dublin, OH 43016
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